Background and development of the training workshop
‘to enable the people of Sheffield to live a life they value, and allow people and communities to have greater control over what matters to them.Our definition of ‘person-centredness’ from Shaping Sheffield
Peak Health Coaching is being commissioned by Sheffield ACP to develop and deliver training in person-centred approaches across the health and care sector in Sheffield. This is targeted at front-line health and care workers (NHS Band 2-4 staff), who are most likely having interactions and conversations with patients, families and carers in their everyday work. There is then a great opportunity for them to have a significant influence on how person-centred care is realised in the organisations they work for.
Peak Health Coaching started delivering this via Zoom in August 2020. Currently the workshop has run 5 times and has been attended by 100 staff members from across the health and care sector in Sheffield.
The aims and objectives of the workshop
The workshop lasts for 3 hours, and focusses on how to set-up and have a really good ‘What Matters to You’ (WMTY) conversation, and why this is so important for workers in health and social care. Participants are taught how they could adopt a coaching mind-set and use coaching techniques to practise having a good WMTY conversation, considering how they can utilise this at work, home or with friends.
The objectives of the workshop are as follows:
- Engage you in a case for change towards a person-centred approach
- Understand coaching approaches that can enable person-centred care
- Learn by experience, using the WMTY conversation as an example
- Appreciate the role coaching to enhance your own resilience, as well as those you support
- Consider how these approaches could fit in their specific workplace
- Generate interest in, and plan for future learning.
Feedback from participants
Results of pre and post questionnaires completed by participants on the workshop show an increase in understanding of person-centred approaches to working with their service users, and show they considered person-centred approaches more important to the services they are involved in.
‘Made me look at communication techniques differently, greater understanding of the importance of allowing patients to be more responsible for their own health/care’
‘The workshop provided me with more knowledge that enhanced my confidence.’
‘Very well structured. Engaging, relevant. It has inspired me to want to do the coaching course.’Some feedback from participants after the workshop.
‘engage, encourage and challenge the caring professions to work with a coaching mindset to provide person-centred care, in person-centred systems and create the right environment for everyone to thrive, not just survive’The mission of Peak Health Coaching
There will be plenty more opportunities for staff working across health and social care in Sheffield to attend the workshop, presently still virtually, visit here to view the next dates of this workshop and find out how to register.
After attending the initial Introduction to Person-Centred Approaches workshop, participants could have two further half days of more in-depth training focussing on coaching skills, with a consideration of how to adapt for different levels of patient activation.
Once a participant has attended this initial workshop, they are then offered the opportunity to continue their engagement through a train the trainer programme. This would involve a comprehensive two day online training course with further independent learning and development activities. The result of this, attendees will be confident to work in pairs to deliver the workshop. The capacity for those to receive the training could be around 500 people!
Once participants have engaged with the train the trainer programme they will have:
- Understood how to develop a thinking environment and an active learning mindset.
- Explored how to engage people in a case for change towards a person-centred approach and how to develop ‘WMTY’ skills, knowledge and confidence in others.
- Experienced being a learner participating in ‘WMTY’ training.
- Reviewed and developed their own teaching practice with a focus on presentation and facilitation skills.
- Practiced teaching elements of WMTY training to a group of peers.
- Developed strategies and skills for managing challenging training situations.
- Reflected individually, and in a group, on their skills, knowledge and confidence to deliver WMTY training.
- Identified next steps for applying your learning about WMTY training in their work.
Peak Health Coaching recognises the importance of system change to allow enactment of new skills and person-centred approaches; therefore 3 cohorts of specific training for managers will be run. These will focus on raising the awareness of the benefits of these approaches, for staff and service users, and action planning for system changes.
Participants of these workshops will be receiving regular, ongoing support through webinars relevant to each of the courses, but they will also be available to support participants’ one-one throughout their course.
If you would like to find out more about the Introduction to Person Centred Approaches: WMTY workshop please view information here and get in contact with us using the details on our website.